Privacy policy

Your privacy

Last updated: 19 July 2026

At Upwards OT, we are committed to protecting your privacy as a client and an online visitor to our website. This website is operated by Robert Armitage trading as Upwards OT (ABN 67 603 304 849). We use the information we collect about you to maximise the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles. Please read our privacy policy below carefully.

Information we collect from you

In the course of your visits to our website or use of our services, we may obtain the following information about you: name, email address, telephone number, billing information, geographic location, IP address, enquiry and support queries and social media handles (together 'personal data').

As a health service provider, we may also collect health information about you in the course of providing occupational therapy services, such as through referrals and intake forms. Health information is sensitive information under the Privacy Act 1988 (Cth) and is collected with your consent, handled in accordance with the Australian Privacy Principles and applicable health records legislation, and covered by the consent and privacy processes described in our service agreement.

Our website is not directed to children, and we do not knowingly collect personal data through this website from anyone under 18. Where our services are provided to a person under 18, personal and health information is collected with the consent of a parent or guardian where required. If you are the parent or guardian of a child and you believe they have provided personal data through this website without your consent, please contact us.

You can review, correct or update your personal data by contacting us directly.

How we use your information

Personally identifiable information: we use the information we collect to deliver our services to you, including: communicating with you, providing our services, responding to enquiries, measuring client satisfaction, diagnosing problems and providing you with a personalised website experience.

Marketing communications are only sent to you if you have requested or subscribed to them. You can opt out of our marketing communications at any time by unsubscribing or emailing us and your request will be actioned immediately.

Non-personally identifiable information: we also use the information we collect in aggregated and anonymised forms to improve our services, including: administering our website, producing reports and analytics, identifying user demands and assisting in meeting client needs generally.

Any information you choose to make publicly available, such as testimonials, will be available for others to see. If you subsequently remove this information, copies may remain viewable in cached and archived pages on other websites or if others have copied or saved the information.

Storage and security of your information

We will use all reasonable means to protect the confidentiality of your personal data while in our possession or control. Information you submit through this website or provide to us is stored in secure systems and protected from unauthorised use or access. We do not collect or store payment card information through this website.

To enable us to deliver our services, some of the systems we use may store or process information in countries other than Australia. Where personal data is transferred and processed outside Australia, it will only be transferred to service providers with adequate privacy protections. Clinical records are held in Australian-hosted systems.

We retain your personal information for as long as needed to provide services to you and as otherwise necessary to comply with our legal obligations, including health record retention requirements, resolve disputes and enforce our agreements.

In the event there is a breach of our security and your personal data is compromised, we will promptly notify you in compliance with the applicable law.

Cookies and pixels

A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any personal data (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website.

Our website uses cookies to analyse website traffic, provide social media sharing and liking functionality and help us provide a better website visitor experience. In addition, cookies and pixels may be used to serve relevant ads to website visitors through third party services. These ads may appear on this website or other websites you visit.

Sharing your information with third parties

We do not and will not sell or deal in personal data or any client information.

Your personal data details are only disclosed to third party suppliers when it is required by law, for the services which you have engaged us to provide, for payment processing or to protect our copyright, trademarks and other legal rights. This includes trusted service providers we use to run our practice, such as our practice management, accounting and clinical documentation systems. To the extent that we do share your personal data with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy and in accordance with applicable law.

Disclosure of your information

We may from time to time need to disclose certain information, which may include your personal data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, we may use your personal data to protect the rights, property or safety of Upwards OT, our clients or third parties.

If there is a change of control in our business (whether by merger, sale, transfer of assets or otherwise) client information, which may include your personal data, could be transferred to a purchaser under a confidentiality agreement. We would only disclose your personal data in good faith and where required by any of the above circumstances.

Links to other websites

This website may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by this website.

Change in privacy policy

As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy.

Contact us

If you have any questions or concerns at any time about our privacy policy or the use of your personal data, please contact us at robert@upwardsot.com.au and we will respond as soon as practicable. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.